Refund & Cancellation Policy

1. Digital Product Delivery & Policy Overview

Lightning Deals provides digital products, software access passes, and Claude Max API token subscriptions (`ld_live_...`). Because digital access credentials and server bandwidth allocations are delivered electronically immediately after successful payment verification, refund eligibility depends on delivery status and token usage.

2. Qualifying Refund Conditions

You are eligible for a full refund or replacement under the following circumstances:

• Technical Non-Delivery: Your payment was successfully captured, but an API key or access pass was not provisioned due to a technical server error.
• Defective Credentials: An assigned key fails to authenticate or connect upon initial setup due to a system gateway issue.
• Duplicate Billing: You were accidentally charged multiple times for the same order reference.
• Persistent Outage: Severe technical gateway failure on our platform prevents delivery of services for more than 48 consecutive hours.

3. Non-Refundable Situations

Refunds will NOT be granted in the following scenarios:

• Substantial Usage: The API key has already been activated and significant token quota has been consumed.
• Change of Mind: Customer requests a refund due to personal preference after successful credential delivery and usage.
• Account Termination for Misconduct: Service access was suspended or terminated due to prohibited activity, key reselling, or rate-limit abuse.
• Third-Party Model Behavior: Customer expresses dissatisfaction with standard AI model responses or non-gateway upstream behavior.

5. Refund Request & Processing Workflow

To request a refund:

1. Submit a support ticket in your Customer Portal or email support@lightningdeals.in.
2. Provide your Order ID (e.g., `ORD_...` or payment transaction reference) and registered email address.
3. Our team will inspect transaction records and key token consumption metrics within 24 hours.
4. If approved, refunds are processed directly to your original payment method. Refund crediting timing depends on your bank (typically 3–7 business days).

6. Protection Against Refund Abuse

Lightning Deals reserves the right to deny refund requests from accounts exhibiting patterns of repeated purchase-and-refund requests, fraudulent chargeback attempts after full quota usage, or false delivery non-delivery claims.